Spine Triage Bot
See what needs a decision.
Spine Triage Bot is a SpineWorkspace capability. It sorts a new message, file, or ticket so a person can see what needs attention. It does not write the record.
Incoming work, sorted for a person.
- 01
A message, a file, or a ticket arrives in a tool the team already uses.
- 02
Spine Triage Bot places it with the work it belongs to and shows why it needs attention.
- 03
A person decides what happens next.
The tools keep the record.
- 01
Spine Triage Bot can prepare what a person should look at.
- 02
It does not change the CRM, the desk, or the folder.
- 03
An accepted change is written back through the tool that owns the record.
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